Refund policy
All Sales Are Final
At CurlMuse, we take pride in the quality of our products and carefully package each order to ensure it arrives safely. Due to the personal nature of hair care products, all sales are final, and we do not offer refunds or accept returns.
We encourage customers to review their order carefully before completing their purchase.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at:
📧CurlMuseOfficial@gmail.com
Include:
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Your order number
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Photos of the damaged or incorrect item
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Photos of the packaging
After review, we will gladly send a replacement if the issue is verified.
Lost or Stolen Packages
CurlMuse is not responsible for packages marked as delivered by the shipping carrier. If your package is lost or stolen, please contact the carrier directly to file a claim.
Order Changes & Cancellations
Once an order has been placed, it cannot be modified or canceled as we begin processing orders quickly to ensure fast delivery.
Contact Us
If you have any questions about your order, please contact us at:
📧 Contact@Curlmuse.us
We are always happy to help.